DT Research makes the following limited warranty. DT Research warrants its products and their parts against defects in materials and workmanship under normal use for a standard period of one (1) year from the date of original purchase. During this period, DT Research will repair or replace a defective product or part without charge for parts and labor to the purchaser.
Obtaining Warranty Service
- Contact the DT Research Customer Service Dept. (see Support Contact) to obtain a return merchandise authorization (RMA) within the applicable warranty period. Upon satisfactory processing of the information provided, an RMA number will be issued to the purchaser. Purchasers of Optional Warranties for Tablet systems will also receive (via email) a prepaid shipping label to use for shipping the product for service. Authorized DT Research Service Centers will not accept any returned product without an RMA number.
- Ship the product to the authorized DT Research Service Center, freight prepaid, together with a copy of your receipt or other proof of purchase, and the issued RMA number clearly marked on the packaging. All products returned for warranty service should be carefully repackaged in the original packing materials if possible. Purchasers of Optional Warranties for Tablet systems are reminded to use the prepaid shipping label provided with the RMA number issuance when shipping the product for service.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. DT RESEARCH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL DT RESEARCH BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THIS PRODUCT, INCONVENIENCE, LOSS OF GOODWILL, LOST PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTIVE EQUIPMENT, DOWNTIME COSTS OR CLAIMS OF ANY PART DEALING WITH PURCHASER FOR SUCH DAMAGES, RESULTING FROM THE USE OF THIS PRODUCT.
A request for return and refund of a DT Research-branded product may be made within 30 days from the date of original purchase. If the request is approved for return by following the RMA process, and the product is in good salable condition, the purchaser will receive a refund by check. Any refund/credit will be subject to a 20% restocking fee. If the purchase of the product was made more than 30 days prior, DT Research will not offer a refund or credit. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as it was originally received. Some items are exempt from a refund; examples include downloadable software, batteries, and opened software. A receipt or proof of purchase is required for a refund. After authorization has been obtained for a refund through the RMA process, return shipping instructions will be provided. The sender is responsible for paying shipping on returns. When shipping the return items, please consider using a service that tracks shipments.